Monday - Friday 9:00 AM - 5:00 PM EST
USPS priority mail – Estimated shipping time is 2-3 days. A delivery confirmation number is included.
USPS express mail – Shipping time is 1-2 days, and includes a tracking number. If you are in a hurry, you should consider upgrading to express mail.
We are certain you will be thrilled with any product you order. However, if you are in any way unhappy with our products, please contact us within 14 days of receiving your order and we will be happy to issue an exchange or refund.
Return Policy WITH a Proof
Due to the nature of personalized products, returns are not accepted when the error is due to a typo, missing or wrong personalization. If an order needs to be reprinted due to customer input error, or if we made an error and you did not catch it on your proof, we can reprint your order with a 50% discount. Shipping charges still apply.
Return Policy WITHOUT a Proof
Example errors would include Retro Whimsy Designs copying your personalization wrong, or mistakenly using a different font color or font style than you requested. If we print an error on our side, please contact us within 14 days of receiving your order. We will issue a full refund, credit towards a future purchase, or reprint and ship your order free of charge. If you wish to keep your order as is, we will issue a 25% refund. If you choose to receive a full refund, we will ask that you return the order in its original form and packaging. Once we receive the return we will issue a refund.
If you have not already approved your proof, order cancellations are accepted with a $15.00 cancellation fee. Once you approve your proof, we no longer accept cancellations. Chances are we have already printed your order.
Cancellations are not excepted for items that do not receive a proof. Chances are we have already printed your order.
Rush processing fees are always non-refundable.